LifeStone

We never produce a cast from a failed imprint. If you follow our instructions for use, we gurantee that the imprint will be good. If your imprint reaches us in poor condition, even though you have followed our instructions, we will send you a new imprint kit free of charge.

You can order any products from our web site and checkout online. Payment processing is secured. You can check that you are in a secure area of the site before entering your card details by looking at the start of the address in your web browser which will change from http: to https:

We appreciate some people prefer to order by post or phone and we do not charge a premium for this service. However, we cannot accept cheques or postal orders, payment is only accepted by VISA or MasterCard .

As an online business that is environmentally conscious, we issue the sales receipt for your goods via email.

Currently there is no paper catalogue published. However, you may choose to print out the pdf catalogue from our website.

LifeStone respects your privacy. All information you provide to us will be held with the utmost care and security. LifeStone will not divulge any identifiable information about any of its customers to any third party unless it has first obtained your consent to do so.
If you email comments to us, we may use them for editorial purposes or in promotional, advertising or marketing materials unless you have expressly asked us not to.

If you regret your purchase of an imprint kit, you can return it within 2 weeks and get your money back. We will credit your account/pay you back a sum that corresponds to the price of the imprint kit/s minus our postage costs.

This sum will be refunded to the credit/debit card used to make the purchase once LifeStone has received the returned imprint kit/s. Please note refunds take 5 working days to clear from the point of processing. This does not affect your statutory rights.

When returning goods they must be sent back in their original condition and packaging (with seals unbroken). You must use recorded delivery – LifeStone AB can not be held responsible for returned imprint kits that go missing in the post.

The actual casting, in glass, bronze or cast stone, cannot be returned as it has been made especially for you.

If your casting has been damaged during transport, please contact your local post office immediately and make a claim. We will produce a new casting the moment we receive the claim from the post office.

If, for any reason, you are dissatisfied with your casting, please contact us as quickly as possible. We only want satisfied customers and will do everything in our power to comply with your wishes. Small deviations in colour, shape and design are unavoidable, as all our products are made by hand.

For the imprint kit the delivery time is a question of 3 – 5 days, depending on which country you order from. We send the imprint kits on the same day we receive the order, or latest the day after,.

For the casting, our normal delivery time is 7 weeks from date when we receive your imprints. But if your order is urgent, please contact us first and we will do our best to meet your requirements.

Your glass casting is a unique work of art, made entirely by hand by experienced glass-blowers. An individual mould has to be made for each new hand- or foot-print. The melted glass that is used is of the highest quality. It is same glass that is used to produce the exclusive art glass in Swedish crystal for which this glassworks is famous. The process leaves many difference traces - and you may find one or more of them in your casting. They should not be regarded as defects; quite the reverse, they are proof that your casting was produced by the hand of a master.

Small air bubbles form when the melted glass is taken from the smelting furnace.
Grains of sand from the mould may melt on the underside or inside the glass.
Wave-like patterns may be created when the molten glass moves the imprint slightly in the mould.

A pattern like beaten metal may be seen on the reverse side; this is due to diffe-rences in the temperature between the glass and the mould.

A veil of mist inside the glass - traces of the scissors that cut the red-hot melted glass from the scoop before it is released into the mould.

A long or short fold on the reverse side of the glass may form when the molten glass spreads unevenly in the bottom of the mould after first striking the imprint.
Imprints placed "at an angle" could result when the weight of the melted glass moves the imprints in the mould.

The thickness of all the castings varies and the thickness of one casting may even vary. A glass heart could, for example, be thicker on one side than on the other.

As a result the depth of the engraving may also vary. For this reason, some of the characters in a name or a date may stand out somewhat more clearly than others.